WD MYBOOK 4TB

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kennethwy
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WD MYBOOK 4TB

Postby kennethwy » 27.10.16, 06:22

Good day,

We received this hard drive from our client, she dropped it and couldn't access via the USB port.

We checked the drive and it isn't that big of the problem, it's detected correctly and we have made an image of the entire hard drive, twice (DDI 4) with only approx. 1000 aborted sectors

We plugged the imaged drive with the USB bridge controller (this is the one came in with the patient drive, confirmed) and connect it to one of our computers via USB cable, it shows

RStudio.png
RStudio.png (1.22 MiB) Viewed 1311 times


And when i checked the computer management --> Disk Management, I see this

NotInitialize.png
NotInitialize.png (1.01 MiB) Viewed 1311 times


If I go ahead and initialize it, the process fail to execute with I/O error

Error.png
Error.png (794.18 KiB) Viewed 1311 times


We have received quite a bit of WD MyBook 2TB here and we have not seen this issue before.

Has it got something to do with the encryption issue on this model? Please help

Thanks

Best regards,
Darecom


Marek
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Re: WD MYBOOK 4TB

Postby Marek » 27.10.16, 11:34

Check on WinHEx / HxD the drive - look first sectors of hex structure


Marek
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Re: WD MYBOOK 4TB

Postby Marek » 27.10.16, 11:35

Do NOT inicialize the disk in WIN :)

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DataMedics
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Re: WD MYBOOK 4TB

Postby DataMedics » 28.10.16, 00:11

This was already posted on HDDGuru, and as I already said there (where a larger picture was posted) the drive is showing -1 capacity. It's a hardware issue, not a software one.


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