Customer data missing?

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TADASHI
Newbie
Posts: 2
Joined: 06.02.19
Reputation: 0 / (0)

Customer data missing?

Postby TADASHI » 31.07.19, 02:38

Hi,

I am working ST1000LM014 drive job at now.

It had Stiction and remove it, come ready and got image 100%.
So I used DE and 100% saved customer files on our server. Customer's User ID found but can not find any customer's data in it.

If NAND chip broken, this situation happened? or something else?

FW:SM16 DOM:06/2014


TADASHI
Newbie
Posts: 2
Joined: 06.02.19
Reputation: 0 / (0)

Re: Customer data missing?

Postby TADASHI » 01.08.19, 06:38

Our customer send wrong information to us, case closed. :shockable:


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