ST500DM002 FW:KC48

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nasseri54
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ST500DM002 FW:KC48

Postby nasseri54 » 15.08.19, 13:30

Hi to all

i have a HDD 500 barcuda ST500DM002 FW:KC48
During power ON, it stays BSY and i see this in Terminal:

Boot 0x10M
Spin Up[0x00000000][0x0000B67C][0x0000BA10]
Trans.

Rst 0x10M
MC Internal LPC Process
Spin Up
(P) SATA Reset

And The terminal doesn't work,
Then I tried shorting and it became READY and the motor also keeps running, with the following details and terminal output:

Model : ST_M13FQBL
Serial : QNR_BFW
Firmware : 02131127
Capacity : 3.86 GB (8 089 950)

Boot 0x10M
Spin Up[0x00000000][0x00000000]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0155 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x00025CB4][0x00025CB4]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWYWYWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x0000B319][0x0000B319]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0155 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x00030FCD][0x00030FCD]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWYWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax

If I turn off power and again power On it, it again stays BSY and have to repeat the same procedure to get it READY.
What is the problem? what should i do now ??

best regards.

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digitalsupport
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Re: ST500DM002 FW:KC48

Postby digitalsupport » 15.08.19, 20:30

nasseri54 wrote:Source of the post FAIL Servo Op=0155 Resp=0007

The drive has bad heads. Open the drive in clean room, check heads under microscope, clean or replace heads.


nasseri54
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Re: ST500DM002 FW:KC48

Postby nasseri54 » 17.08.19, 12:31

digitalsupport wrote:Source of the post
nasseri54 wrote:Source of the post FAIL Servo Op=0155 Resp=0007

The drive has bad heads. Open the drive in clean room, check heads under microscope, clean or replace heads.

This model has 2 heads and I checked, the heads are healthy.

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digitalsupport
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Re: ST500DM002 FW:KC48

Postby digitalsupport » 18.08.19, 10:34

nasseri54 wrote:Source of the post
digitalsupport wrote:Source of the post
nasseri54 wrote:Source of the post FAIL Servo Op=0155 Resp=0007

The drive has bad heads. Open the drive in clean room, check heads under microscope, clean or replace heads.

This model has 2 heads and I checked, the heads are healthy.


But "FAIL Servo Op=0155 Resp=0007" says something else, try with a new set.


nasseri54
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Re: ST500DM002 FW:KC48

Postby nasseri54 » 18.08.19, 15:51

But "FAIL Servo Op=0155 Resp=0007" says something else, try with a new set.

I also tested with new heads, But the result was the same.

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digitalsupport
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Re: ST500DM002 FW:KC48

Postby digitalsupport » 18.08.19, 18:00

nasseri54 wrote:Source of the post
But "FAIL Servo Op=0155 Resp=0007" says something else, try with a new set.

I also tested with new heads, But the result was the same.


And original heads work in donor ?


GuideRecovery
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Re: ST500DM002 FW:KC48

Postby GuideRecovery » 19.08.19, 11:17

digitalsupport wrote:Source of the post Boot 0x10M
Spin Up[0x00000000][0x00000000]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0155 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x00025CB4][0x00025CB4]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWYWYWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x0000B319][0x0000B319]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0155 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax[0x00030FCD][0x00030FCD]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWYWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax


you are shorting at wrong time, try shorting after 2nd Rst 0x10m msg... it should get you the terminal
Regards
Wasim Zafar
Professional & Cost Effective Data Recovery Services in Pakistan
https://mindmergepk.com


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