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DIAGNOSTIC PORT LOCKED for New ST2000DM001 pcb: 100724095

Posted: 22.02.16, 18:06
by arkadas
New seri seagate desktop hdd is terminal locked
i can get F3 T> diagnostic port locked
only working clear smart and clear NRG command
how to access terminal???
any solution for this problem??

Re: DIAGNOSTIC PORT LOCKED for New ST2000DM001 pcb: 100724095

Posted: 22.02.16, 18:11
by DataMedics
I don't believe there is a solution for this yet. We're all still waiting for Ace to figure it out.

Re: DIAGNOSTIC PORT LOCKED for New ST2000DM001 pcb: 100724095

Posted: 06.05.16, 04:33
by odedshankar
Hi Folks,

I have got the same drive with no access to the firmware.
I can't read the firmware and can't even build head map for imaging.
Is the FW access is locked for these drives?
No solutions from ACE Labs yet?

Re: DIAGNOSTIC PORT LOCKED for New ST2000DM001 pcb: 100724095

Posted: 09.05.16, 10:18
by pclab
Hi Oded

It seems that the latest version can deal with that kind of problems.
Have you updated the software?

Re: DIAGNOSTIC PORT LOCKED for New ST2000DM001 pcb: 100724095

Posted: 20.10.16, 02:51
by vijayan