Wd Passport 2tb USB Smartware Password unknown.

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gbulger
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Wd Passport 2tb USB Smartware Password unknown.

Postby gbulger » 15.06.17, 14:35

I know this has probably been answered many times. I have a smartware keyword being requested suddenly on this customers drive. He says he didn't set one. What is the procedure to get around this?

Thx


gbulger
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Posts: 9
Joined: 23.08.12
Reputation: 1 / (7)

Re: Wd Passport 2tb USB Smartware Password unknown.

Postby gbulger » 15.06.17, 15:34

It stops at the WD Unlocker screen and asks for a password.


lcoughey
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Re: Wd Passport 2tb USB Smartware Password unknown.

Postby lcoughey » 15.06.17, 16:01

Any chance there is a password hint? Sometimes they setup a password when they setup the drive and set windows to automatically mount the drive without prompting for the password. So, after a year or two, when they are suddenly prompted for a password, they forgot that they actually set one up.


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