Do I need a newer flash reader?

Basic questions about PC-3000 Flash functionality

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gbulger
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Do I need a newer flash reader?

Postby gbulger » 14.06.19, 14:11

I have an older reader w serial # 001065 with ver 2.0 an the letter w on white stickers. Software is version 7.0.4.3391. The flash reader initializes and it sees the chip but all tries at id come up red. The chip will not id. However a data recovery shop down the road can id this chip and recover all data using an ACE reader. The chips are from a 2 chip 64GB Kingston thumb drive with chip marking FD32B08UCT1. The second chip will also not id. The reader will identify an older chip marked 29F32G08CFACA without problems. Do I need a newer reader?

Thanks
Gordon


gbulger
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Re: Do I need a newer flash reader?

Postby gbulger » 14.06.19, 15:26

Changer software to version 7.0.6.4006. Changed to shorter usb cable and connected to native usb 2 on another computer. No luck. Can the chip not id and still be made to read by assigning an id to it? Is id necessary before a successful read?


lcoughey
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Re: Do I need a newer flash reader?

Postby lcoughey » 14.06.19, 18:34

If it isn't reading, it suggests that it isn't getting a good connection, for whatever reason. If you are 100% sure it isn't an issue with the chip, it must be an issue with the reader.

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Roman_TS
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Re: Do I need a newer flash reader?

Postby Roman_TS » 15.06.19, 09:53

gbulger wrote:Source of the post I have an older reader w serial # 001065 with ver 2.0 an the letter w on white stickers.
Gordon


Hello Gordon,

Always better to write directly into ACELab technical support department, because we do not check forum very frequently and do not provide technical support here. If you have any trouble with chip reader or you think that problem in your old reader - you have to contact our TS portal and leave ticket about the issue.

So please, make a new ticket in Flash selection here:

https://ts.acelaboratory.com/index.php?/Tickets/Submit

And we will definitely help you find out why this issue happens.
With best regards
ACELab technical support
ts.acelaboratory.com
blog.acelaboratory.com


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